First class company in every way. Had an emergency where one of the pipes in my basement leaked out through my ceiling and ductwork. I was able to schedule a next day service over night on the phone with their after hour AI service. It was incredibly easy and got me scheduled for the next morning,
In the morning a scheduler reached out to confirm my appointment and asked if they needed to work around any time restrictions I had that day, which service companies never do, its usually on their time or nothing at all. They worked around the time I needed and wished me a “Jolly Day,” which I loves.
Then when the technician was scheduled, they sent me a text message with the technicians picture, name, and a some interests of his. The technician gave me a 30 minute heads up when he was on his way, which was great so I had time to crate my dogs.
Tino was my technician and he was amazing. Friendly from the minute he walked in, he found my issue right away and had a game plan ready in minutes. Tino also discovered some issues with my water line and hot water heater. He was not pushy at all and said they’re working fine now but you may may want to look at replacing the hot water heater in a few months and look at a water softener sometime because our water was very hard. Instead of just having me take him at his word, he showed me the hard water build up in my pipe and hot water heater.
We decided to go ahead and do the repair and then add on a new hot water heater and water softener too and have him do everything. A lot of companies would have scheduled to come back another day to do the water heater and softener because they had other customers to visit they day, and just fix the pipe that day, but Tino finished everything in one day! He called his warehouse and told them everything they needed, then someone brought it out to him so he never had to leave my house.
Another technician finished a job early and then stopped by to help Tino out to get everything done for us a little faster.
Jolly offered easy financing options to make the unexpected expense be easier to take on, and Tino explained to me about Jolly’s membership program, which is only $15 a month and pays for itself as it includes one free heating system inspection a year, one free a/c inspection a year, one free plumbing and sewage inspection a year, half off emergency visit fees, a 10% discount on repairs, and priority service, so I joined that too.
A few days after the repair, they sent us a nice stainless steel cup and some fresh baked cookies welcoming us into the “Jolly Family”, and I thought that was an incredible touch on their end.
I’d rank them a 20/10 and have told my friends and family about how there aren’t many companies around like Jolly anymore that truly put the customer first.